Complimentary Shipping Program


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Studios achieving annual sales of lab services greater than $6,000.00 are eligible to take part in our complimentary ground shipping program.

When selecting the Ship –Ground service in ROES, studios will receive complimentary shipping to their location every other day. This alternating schedule gives us the opportunity to combine multiple orders that are completed within a 48-hour window and ship as a single package. All orders are closely tracked; when a completed order is seen as the only order in production it will ship ASAP after completion, same day whenever possible. To view the specific ship days that are set up as complimentary please log in to our online order tracking system or feel free to give us a call.

When orders need to be shipped on an Express basis all regular charges for Express Shipping will apply.

Ship -Express: Orders requesting Express shipping will be sent via UPS-Express, Purolator-Express or Canada Post- Xpress Post. Express shipping reduces the time in transit to your location; it does not reduce the time required in-lab to complete orders. The cost of Express shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission. When your order is invoiced, the cost of standard ground shipping will be deducted from your express shipping cost. Please refer to the table below as a guide for transit times to your location.

Seasonal Daily Shipping is available upon request, please contact Customer Support to have this service provided. The cost for daily seasonal shipping is 50% of the subsidized flat rate ground depending on the province you reside in. This flat rate shipping charge will be added at the time of invoicing and shipping.

Please, use the form below if you have any questions